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BA Apologises For Heathrow Terminal 5 Problems

2nd April 2008 "We're sorry

We are extremely sorry for the disruption our customers flying from Terminal 5 have experienced since the building opened on Thursday 27 March.

We accept the level of service we have provided has not been good enough. We are working hard to overcome the initial operational difficulties we have encountered.
Flight information, Tuesday 1 April 2008 – Friday 4 April 2008

We are operating the vast majority of flights to and from Heathrow Terminal 5. We continue to work towards increasing the number of flights we operate in the days ahead and plan to fly 92 per cent of our flying programme to and from Terminal 5 by Thursday 3 April.

Longhaul flights from Terminal 5 will operate as planned. Some domestic and European flights have been cancelled:

* Wednesday 2 April, 342 flights out of 392 will operate to and from Terminal 5.
* Thursday 3 April, 364 flights out of 396 will operate to and from Terminal 5.
* Friday 4 April, 360 flights out of 394 will operate to and from Terminal 5.

All customers travelling to and from Terminal 5 will be able to check in with both hand and hold baggage.

Flights to and from Heathrow Terminals 1 and 4 continue to operate normally."

Statement originally published online at British Airways.com

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