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Volcano: BA issue ticket rule update

15th April 2010 Volcanic eruption in Iceland: Disruption to flights 15 April 2010

A volcanic eruption in Iceland has created an ash cloud that is currently travelling in an easterly direction. As a result, restrictions by UK National Air Traffic (NATS) are in place.

The most reliable and up to date information regarding disrupted flights can be found on the arrivals and departures information on ba.com/batraveltrade.com as the situation is likely to change through out the day.

A commercial policy is in place which will allow customers to rebook or refund. The details are outlined below:

Advice for customers

If a customer's flight is cancelled then the following options are available to them:

1: Rebook onto an available flight to the same destination within a 3-day period before or 14-day period after the scheduled departure time of the original flight. If the same booking class is not available, the next lowest class may be booked within the same cabin. This will be at no additional cost to the customer, and if required, the validity of the ticket may be extended.

2: Rebook onto a flight to the same destination at a later date in the same booking class and cabin. The flight must be re-booked and travel must take place within the validity of the original ticket purchased. This will be at no additional cost to the customer.

3: Refund the ticket purchased to the original form of payment.

Further information:

Major disruption at UK airports
British Airways

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